IP Phones for Homes & Offices

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Call Center Setup

Call Center Setup Solutions in Lahore

We set up inbound and outbound call centres: the PBX or dialer, SIP trunks, IVR and queues, agent phones and headsets, and the reports supervisors need.

Call 0330 6246232
  • Inbound, outbound or blended
  • Queues, IVR and reporting
  • Agent desks ready to work

Call center setup solutions in Pakistan

We set up inbound, outbound and blended call centres — the PBX or dialer, SIP trunks, IVR and queues, agent phones and headsets, and the reports supervisors need. The system is planned around your number of agents, campaigns and working hours.

What is included

  • Inbound queues with IVR, overflow and after-hours rules.
  • Outbound campaigns with predictive and auto dialers such as VICIdial and GoAutoDial.
  • SIP trunks with enough channels for peak hours.
  • Agent workstations: IP phones, headsets or softphones.
  • Live monitoring, call recording and queue reports.

Remote agents

Agents can work from home on softphones connected securely to the call centre system, with the same queues and recordings as in the office.

What we cover

Call Center Setup services in detail

Inbound & outbound setup

Campaigns, queues and caller ID configured for how your team works.

Dialers

Predictive and auto dialers such as VICIdial and GoAutoDial.

VoIP & SIP trunks

Enough channels for peak hours, with failover.

PBX & IVR

Menus, queues and overflow rules.

Agent workstations

IP phones, headsets and softphones configured per agent.

Monitoring & reporting

Live monitoring, call recording and queue reports for supervisors.

Who it's for

Where Call Center Setup fits

  • Customer supportInbound queues with IVR and recordings.
  • Sales teamsOutbound campaigns with dialers.
  • Remote agentsAgents working from home on softphones.
  • Growing teamsAdd seats without rebuilding the system.

How we work

From first call to support

  1. 01

    Tell us what you need

    Users, branches, numbers and the phones you have. A short call or WhatsApp chat is enough.

  2. 02

    Get a clear plan

    We recommend the Call Center Setup setup, list the hardware and explain the costs before work starts.

  3. 03

    Installation & configuration

    Our engineers install, configure and test every extension, route and device.

  4. 04

    Handover & 24/7 support

    You get a short handover and a team to call for changes or faults, any time.

Related products

Hardware for Call Center Setup

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FAQ

Questions about Call Center Setup

Can you provide SIP trunks for the call centre?

We set up SIP trunks with enough channels for your agents and configure routing and failover.

Do you install predictive and auto dialers?

Yes, including VICIdial and GoAutoDial, configured with your campaigns and trunks.

Can agents work remotely?

Yes. Remote agents use softphones connected securely to the system.

Do you provide maintenance and support?

Yes. We handle changes and faults after go-live, with 24/7 technical support.

Related services

Often combined with Call Center Setup

All services

SIP Trunk Services

SIP trunks configured on your PBX, with channel sizing and failover.

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IP PBX

IP PBX installation and configuration for single and multi-site offices.

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Software IP PBX

On-premise or virtual PBX software with SIP trunks, queues and voicemail.

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Cloud PBX

Hosted phone system with extensions, IVR and call routing — no PBX hardware on site.

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